Privacy Policy

This privacy policy outlines how we collect, use, store, and protect your personal information when you access and play Chicken Road. We are committed to maintaining the privacy and security of your data in accordance with Australian privacy legislation and international best practice standards. This Chicken Road privacy policy applies to all users who interact with our gaming platform, whether through desktop or mobile devices.

Information Collection and Usage

We collect various types of information to provide and improve our services for Chicken Road players. Personal information collected includes your name, email address, date of birth, residential address, and payment details when you register an account. Technical data is automatically gathered through cookies and similar technologies, including your IP address, device type, browser information, operating system, and gameplay statistics. We use this information to verify your identity, process transactions, prevent fraud, comply with legal obligations, and enhance your gaming experience. Location data may be collected to ensure compliance with regional gambling regulations and to restrict access where necessary. All information collected serves legitimate purposes related to operating Chicken Road and maintaining safe gaming practices.

Data Storage and Security Measures

Your personal information is stored on secure servers with encryption protocols that meet industry standards for online gaming platforms. We implement multiple layers of security to protect your data from unauthorised access, alteration, disclosure, or destruction. Access to your information is restricted to authorised personnel who require it to perform their job functions related to Chicken Road operations. We retain your data for as long as your account remains active or as required by Australian law and regulatory requirements. The following table outlines our data retention periods:

We regularly update our security measures to address emerging threats and maintain the integrity of our systems. In the event of a data breach that may affect your privacy, we will notify you and relevant authorities in accordance with Australian privacy law requirements.

Third-Party Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your data with specific partners and service providers essential to operating Chicken Road. Payment processors receive necessary financial information to facilitate deposits and withdrawals. Gaming regulators and licensing authorities may access your data to ensure compliance with gambling laws and safe gaming protocols. Technical service providers who maintain our infrastructure and software may process your information under strict confidentiality agreements. Law enforcement agencies may receive your information when legally required or to prevent illegal activities such as money laundering or fraud. Marketing partners may receive limited data if you have consented to promotional communications, though you can withdraw this consent at any time. All third parties who handle your information are contractually obligated to maintain privacy standards consistent with this Chicken Road privacy policy and applicable Australian regulations.

Your Privacy Rights and Control

You maintain significant control over your personal information collected through Chicken Road. Australian privacy law grants you specific rights regarding your data. You may access your personal information at any time by logging into your account or contacting our privacy team. You can request corrections to inaccurate or incomplete data we hold about you. You have the right to request deletion of your account and associated data, subject to our legal retention obligations. You can object to certain types of data processing, including marketing communications, by adjusting your account settings or contacting us directly. You may request a copy of your data in a portable format for transfer to another service provider. If you wish to exercise any of these rights, you can submit a request through your account dashboard or email our dedicated privacy team. We will respond to verified requests within 30 days. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner if you believe your privacy has been breached. We implement safe gaming tools that allow you to set deposit limits, session reminders, and self-exclusion periods, which involve processing your data to protect your wellbeing.

Cookies and Tracking Technologies

Chicken Road uses cookies and similar tracking technologies to enhance functionality and analyse user behaviour. Essential cookies are necessary for the game to operate correctly, enabling features such as account authentication, game state preservation, and security functions. Performance cookies collect anonymous data about how you interact with Chicken Road, helping us identify technical issues and improve game performance. These technologies track session duration, feature usage, and navigation patterns. Functional cookies remember your preferences, such as language settings, sound options, and display configurations, to personalise your experience. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit functionality. The following table details the types of cookies we use:

We regularly review our use of tracking technologies to ensure they align with privacy best practices and provide transparency about data collection. Third-party analytics providers may also use cookies to help us understand player behaviour, though these partners are bound by confidentiality agreements that protect your privacy.